Privacy Policy

Who we are

Halfterm Learning provides online one-to-one tutoring and study support, with a focus on academic writing and study skills for students at UK universities. We are the controller of the personal data described in this policy. Our address is 144 Park Road and you can reach us at [email protected].

What we collect

We collect what you give us when you create an account, book a session or write to us: your name, email address, phone number, university and course, and the topics you want help with. If you share drafts, essays, assignment briefs or marking feedback so a tutor can work on them with you, we receive those files too.

We also collect basic technical data when you visit the site, such as your IP address, browser type, device and the pages you view. Some of this is gathered through cookies, which are explained in our Cookie Policy.

How we use your information

We use your data to book and run your sessions, match you with a suitable tutor, send confirmations and reminders, take payment, answer your questions and keep the site working. Where you have agreed, we also send news about new workshops and offers. You can opt out of those messages at any time using the link in the email.

Our legal bases under UK GDPR are: performing our contract with you, our legitimate interests in running and improving the service, your consent where we ask for it, and compliance with legal duties such as tax record keeping.

Your work and academic integrity

Drafts you share are used only for your tutoring. We do not publish them, and we do not submit work on your behalf. If we ever want to record a session, we will ask you first.

Payment data

Payments are handled by third-party payment providers. Your full card number is entered on their secure pages and is not stored on our servers. We keep a record of what you paid, when, and for which session.

Who we share data with

We share data only with providers who help us run the service, such as video call tools, email delivery, payment processing, hosting and analytics. They act on our instructions. Your tutor sees the details needed to teach you. We do not sell your data. We may disclose information where the law requires it.

International transfers

Some providers process data outside the UK. When that happens we rely on approved safeguards, such as the UK International Data Transfer Agreement or an adequacy decision.

How long we keep data

We keep personal data only as long as we need it for the purposes above, including any legal or accounting requirement. When it is no longer needed we delete or anonymise it.

Your rights

You can ask to see the data we hold about you, correct it, have it erased, restrict or object to how we use it, and receive a portable copy. Where we rely on consent, you can withdraw it at any time. Write to us and we will deal with your request as the law requires.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would like the chance to put things right first.

Security

We use sensible technical and organisational measures to protect your data. No online service is completely risk free, so please keep your password private.

Changes to this policy

We may update this policy. The latest version will always be on this page.

Contact

Questions about your data? Email [email protected] or call +44 141 1145413.